Privacy Policy

Privacy Policy

Introduction

Welcome to https://dog-wash-wodonga.thebestlocalpro.com (referred to as “dog-wash-wodonga,” “we,” or “our” in this Privacy Policy). We are committed to protecting your privacy and ensuring the security of your personal data. This policy explains our practices regarding the collection, handling, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This privacy policy covers all aspects of dog-wash-wodonga’s online presence, including but not limited to:

  1. Our official website at https://dog-wash-wodonga.thebestlocalpro.com
  2. Mobile and desktop applications developed by us
  3. Services and products offered through our platform
  4. Interactions between users and our systems

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external entities have their own privacy practices, governed by their respective policies.

Processing Activities

Our Privacy Policy guides interactions when you:

  1. Sign up for an account and use our applications or services as an authorized user.
  2. Visit our websites and engage with the content, features, and functionalities offered.
  3. Communicate with us via email, phone, text messages (SMS), or any other channel.
  4. Provide personal information through forms, surveys, or feedback mechanisms.

Personal Data Collection

We collect several types of personal data to enhance your experience and provide our services effectively. This includes:

  1. Account Information: Details associated with your user account, such as username, email address, and password (hashed and salted for security).
  2. Payment Information: Credit card numbers, billing addresses, and payment history when you make purchases or subscriptions.
  3. Financial Information: Transaction records, bank account details (if provided for direct payments), and financial data related to our services.
  4. Purchase Information: Items bought from us, purchase frequency, and order history.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network information, and operating system data collected through mobile applications.
  6. Location Data: Geographic coordinates and location-based services data if you opt-in to share your location.
  7. Feedback and Reviews: Comments, ratings, and reviews you submit about our products or services.
  8. Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from these platforms (but only with your consent).
  9. Product Information: Details about the products you view, search for, or purchase on our e-commerce platform.

We gather this data through various methods, including direct user input, server logs, cookies, and third-party partnerships.

Cookies

Cookies are small text files stored on your device when you visit our websites or use our applications. They play a vital role in enhancing your experience with us:

  1. Strictly Necessary Cookies: These ensure basic functionality, such as remembering your login details or maintaining session continuity during browsing.
  2. Preference Cookies: Used to store user preferences, like language settings and display options.
  3. Analytics Cookies: Track website usage statistics, including page views, unique visitors, and referral sources, helping us improve our services.

You can manage non-essential cookies through our Cookie Manager, providing you with control over your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or resolve disputes. Once the retention period expires or when the data is no longer needed, we securely delete or anonymize your information.

Security Measures

Implementing robust security measures is crucial to safeguard your personal data. We employ:

  1. Encryption: Secure encryption protocols for data transmission and storage.
  2. Secure Processing: Engaging third-party payment processors with strong security standards to handle financial transactions securely.
  3. Access Controls: Limiting access to personal data to authorized personnel who require it to perform their job functions.
  4. Regular Audits: Conducting periodic security audits and penetration testing to identify and address vulnerabilities.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we adhere to applicable laws regarding child data privacy, including those mentioned in our Scope section.

Your Rights (Data Subject Rights)

Depending on your location, you have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Request the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data under specific conditions.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights or have any data-related queries, please contact our Data Protection Officer at [email protected] or through the contact details provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be published on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For any questions regarding privacy, data protection, or this policy, or if you wish to exercise your rights as described above:

  • Email: [email protected]
  • Mailing Address: Dog-Wash Wodonga, Privacy Team, [Your Address], [City, State, ZIP Code]

We value your trust in us, and this policy demonstrates our commitment to protecting your privacy.